Technical Support

Recommended Browsers

• Google Chrome (version 80+) - Recommended
• Safari (version 13+) - For Mac and iOS
• Mozilla Firefox (version 75+)
• Microsoft Edge (version 80+)

Note: Internet Explorer is not supported.

Internet Speed

• Minimum: 5 Mbps download speed
• Recommended: 10+ Mbps for HD video
• Live Classes: 10+ Mbps for smooth video calls

Test your internet speed at speedtest.net

Device Requirements

• Computer: 4GB RAM minimum, webcam and microphone for live classes
• Tablet: iPad (5th gen+) or Android tablet (2019+)
• Phone: iPhone 8+ or Android phone with 3GB+ RAM

Video Won't Play

Video Buffering or Freezing

• Close other tabs and applications using internet
• Move closer to your WiFi router
• Try lowering the video quality setting
• Restart your router if issues persist

Can't Hear Audio

• Check that your device volume is turned up
• Ensure the video/audio isn't muted in the player
• Check if audio is working in other apps/websites
• Try using headphones
• Check browser permissions for audio playback

Microphone Not Working (Live Classes)

• Check that your browser has permission to use the microphone
• Ensure the correct microphone is selected in settings
• Test your microphone in your device's sound settings
• Try unplugging and reconnecting your microphone
• Restart your browser and try again

Forgot Password

• Click "Forgot Password" on the login page
• Enter your email address
• Check your inbox (and spam folder) for the reset link
• Click the link and create a new password

Can't Log In

• Double-check your email address for typos
• Try resetting your password
• Clear your browser cookies and try again
• Try logging in from a different browser
• Contact support if issues persist

Account Locked

After multiple failed login attempts, your account may be temporarily locked for security. Wait 30 minutes and try again, or contact support for immediate assistance.

Page Not Loading Correctly

• Ensure you're using a supported browser (Chrome recommended)
• Update your browser to the latest version
• Disable browser extensions that might interfere
• Clear browser cache and cookies
• Try incognito/private browsing mode

How to Clear Browser Cache

Chrome: Settings → Privacy and Security → Clear Browsing Data

Safari: Safari Menu → Clear History

Firefox: Settings → Privacy & Security → Clear Data

App Not Working on Phone/Tablet

• Ensure your device's operating system is up to date
• Close and reopen the browser app
• Clear the browser app's cache
• Restart your device
• Try using Chrome or Safari mobile browser

Video Not Playing on Mobile

• Connect to WiFi instead of mobile data
• Disable battery saver mode
• Close other apps running in the background
• Ensure you have enough storage space

Payment Failed

• Check that your card details are correct
• Ensure your card hasn't expired
• Verify you have sufficient funds
• Try a different payment method
• Contact your bank if the issue persists

Subscription Not Showing

• Log out and log back in
• Check your email for payment confirmation
• Wait a few minutes for the system to update
• Contact support with your payment receipt

Contact Information

• Email: [email protected]
• Response Time: Within 24 hours

When contacting support, please include:

• Your account email
• Device and browser you're using
• Description of the problem
• Screenshots if possible